Services Coverage Scope
Application evolution
Awaiting collapsible script rebuild.
- Revamping Existing Functional Components
- Designing novel app functions
- Enhancing offerings via user suggestions
- Feasibility assessment & ROI estimation
- Software Integration Implementation
- Re-architect, modernize applications
- Unveiling cutting-edge mobile solutions
Time-and-Material (T&M) billing model with a cap: We bill based on time and effort, sending monthly invoices that detail the costs.
Application Security Supervision
Awaiting collapsible script rebuild.
- 24/7 vigilance: security monitoring, periodic audits, rapid incident resolution
- Vulnerability & Misconfiguration Diagnostics for Scheduled Apps
- Comprehensive Vulnerability Reports Delivered
- Security assessment through penetration testing
- Stress-testing entails simulated DoSe/DDoS attacks assessment
- Enhanced Security Measures as Perified by SecOps
Monthly Subscription Plan: Flat-rate, recurring fees offer discounted access to our services on a monthly basis.
Enhance app performance via effective monitoring
Awaiting collapsible script rebuild.
- 24/7 app monitoring for trend detection & resolution of performance issues
- Perform load, stability, and scalability tests for consistent app performance and user-friendly interface
- Optimizing user experience for uninterrupted performance
Time and Material (T&M) pricing capped: billing based on hours/effort, monthly invoiced sum reflects expended resources.
Application compliance management
Awaiting collapsible script rebuild.
- Ensuring ongoing compliance with HIPAA, GDPR, PCI DSS, GLBA, and other regulatory standards is essential
- Compliance Review Reports Submitted Regularly
- Offers prompt adjustment recommendations upon regulatory modifications
Monthly Subscription Model: Our app maintenance services are billed at a reduced cost on a monthly basis, ensuring consistent support and updates.
CI/CD & DevOps Deployment Streamlined
Awaiting collapsible script rebuild.
- Implementing Infrastructure-as-Code (IaC) methodology
- CI/CD pipeline configuration and management
- Automating test and deployment for efficient updates
Cloud migration
Awaiting collapsible script rebuild.
- Customized migration strategy & plan for app requirements
- Efficiently configure cloud infrastructure
- Post-migration, ensuring cloud-centric wisdom for applications is crucial
Manage cloud resources efficiently
Awaiting collapsible script rebuild.
- Cloud assessment, pinpointing vulnerabilities
- Optimize resource consumption for lower cloud expenses
- Cloud Resource On-Demand Management (CRM)
Infrastructure Service Solutions
Awaiting collapsible script rebuild.
- Comprehensive IT Infrastructure Monitoring
- Managing server infrastructure, networks, data centers (on-premises and cloud), along with cloud services
- 24/7 uninterrupted monitoring for minimal downtime
Maintenance vs Support: Understand Key Distinctions
Software application effectiveness relies significantly on continuous support and maintenance. Although the terms may appear synonymous, they denote separate functions with distinct objectives. Support addresses immediate user issues and questions, while maintenance involves ongoing optimization, updates, and bug fixes for long-term performance improvement.
- Application maintenance encompasses routine tasks essential for ensuring software stability, seamless operation, and adaptation to shifting business requirements. Activities may include bug fixing, ongoing security and compliance monitoring, scalability enhancements, and incorporating new features – these being common maintenance workflows.
- Application support is designed to facilitate seamless application usage for end-users while addressing any encountered issues. Its responsibilities encompass troubleshooting, incident management, user education, and user experience (UX) enhancement with the ultimate goal of boosting user satisfaction.
Comprehensive Multi-Level Support Model
L0
Awaiting collapsible script rebuild.
Guiding user manuals in development.
- Tech & Product Details
- Manuals, FAQs
- Searchable, User-Friendly Knowledge Base
- Guides consistently updated for accuracy
60% reduction in L1-L3 requests achieved via Sfinitor's L0 proactive services.
Fixed-price contract: A set fee paid for rendered services.
L1
Awaiting collapsible script rebuild.
- Processing and registering incoming communications across various channels
- Streamlining user requests, addressing fundamental problems promptly
- Streamlined SOPs & ITSM workflows
- Responds to common user queries within 10 minutes
- Timely, accurate issue status updates per established SLA until resolution completed
Monthly Ticket-Based Model: Cost determined by the quantity of L1 tickets resolved, payments due at month's end.
L2
Awaiting collapsible script rebuild.
- Managing app settings and user access levels
- Streamlined Software Installation Processes
- Investigate log data for root cause analysis
- 8-hour resolution of critical issues guaranteed
Monthly Ticket Fee Model: Set price per ticket; payment due monthly for resolved tickets.
L3
Awaiting collapsible script rebuild.
- Efficiently addressing and resolving intricate problems through prompt coding and database adjustments
- Resolve root cause issues swiftly
- Expediting all-encompassing updates, including critical fixes, within a day
- Address customization concerns promptly
Monthly Subscription Model: Affordable, recurring payments grant access to ongoing Level 3 technical support at discounted hourly rates.
Performance-Driven Support & Continuous Improvement
Measurable Goals for Collaborative Success
Sfinitor tailors its support and maintenance services by aligning with Key Performance Indicators (KPIs) specified in our Service Level Agreements (SLA). By establishing customized performance metrics to assess the effectiveness of maintenance and support, we identify the information requirements of each stakeholder, collaborating on optimal methods and frequency for knowledge sharing. We meticulously monitor KPI achievement internally, and arrange comprehensive reports to be delivered at a mutually agreeable schedule.
KPI suggestions are encouraged; we customize measurements for every unique project.
Continuous Improvement of Service Delivery
Quarterly roadmap evaluations ensure optimal client benefit by comparing stated and evolving business requirements against delivered service values. Continual assessment of expert performance and direct feedback is utilized for tailoring services according to unique business demands.
Success Stories
Explore how we've helped clients build impactful mobile apps tailored to their industry needs and business goals. Use the filters to browse our case studies by industry or region to find the most relevant projects.
National Air Traffic Controllers Association Informational Portal / Knowledge Hub with Membership & Association Management Toolkit
A national organization representing air traffic controllers and aviation safety professionals. The association operates as both a labor union and a professional community, with thousands of members across different facilities. Its responsibilities include contract negotiation, policy advocacy, internal communications, training support, and membership services.
Read more
Immigration Lawyer Mobile App with Secure Client Portal & Community Network
An immigration law firm working with individuals and families across North America and Europe. The team provides legal assistance for visa applications, asylum cases, work permits, and family reunification. In addition to 1:1 legal consultations, the firm has long supported immigrant communities through education and peer initiatives.
Read more
On-Demand Service Marketplace for Location-Based Provider Matching
A European startup launching a location-based platform for connecting individuals with local professionals — from handymen and electricians to cleaners and personal trainers. The goal was to allow customers to quickly find nearby service providers, compare availability, and book appointments directly through a map-based interface.
Read morePricing Options
Per-ticket pricing
Awaiting collapsible script rebuild.
Best for: L1, L2 support
Initially, a fixed ticket price is agreed upon, with billing determined by the number of monthly incident resolutions.
Fixed monthly fee
Awaiting collapsible script rebuild.
Ideal for Level 3 Support: Defect resolution, minor function enhancements.
Advance payment secures discounted hourly rate for uninterrupted app support throughout specified hours.
Time & Material Contract: Hourly Billing Limited by Agreement
Awaiting collapsible script rebuild.
Suitable for: Advancing applications (implementing significant modifications or incorporating novel features).
Monthly invoices issued, reflecting time/effort tallies reported.
Combines fixed monthly rate with Time & Material (T&M)
Awaiting collapsible script rebuild.
Ideal for: extended partnerships offering comprehensive support, maintenance, and application development services, emphasizing long-term growth and evolution.
Choose tailored pricing models to suit diverse app support and maintenance needs within your integrated service offering.
Why Choose Sfinitor?
- Long-standing IT veteran, specialized in help desk and ITSM
- Implemented ITIL v4 process framework
- Expertise encompasses Microsoft Certified Professionals, AWS Certified SysOps, Red Hat Certified Cybersecurity, and ITSM-certified professionals, among others, ensuring a robust understanding of diverse technological domains
- Over half (62%) of earnings stem from long-standing partners
- Skilled in intricate, vast application development
- ISO 9001-certified quality management system for reliable, value-focused service provision
- Certified under ISO 27001, our robust info security management system ensures unwavering protection for all customer data
How We Set Up Cooperation
To determine the extent of application support and maintenance services, we analyze your business demands, application specifications, infrastructure, technology framework, functionalities, and backlogs of bug fixes and change requirements.
Service Level Agreement (SLA) outlines the specifics of provided application support and maintenance. The SLA, tailored to the project's scale, can encompass aspects such as response time, service availability, incident management, and escalation procedures.
- App Support Parameters: Covers hours such as 8am-5pm, 12pm-5pm, 9am-5pm five days a week, or round-the-clock, 24/7. Defines support levels (L0-L3), team size, communication channels, software tools, Key Performance Indicators (KPIs), and more.
- App Maintenance Scope: Includes app advancement strategy, outstanding feature inventory, performance standards, anticipated user expectations, scheduled security updates, Key Performance Indicators (KPIs), timeline, etc.
Collaborating with your team, we establish standard operating procedures (SOPs) and guidelines for support and maintenance tasks, integrating inputs from you or your existing provider as needed.
Services as per SLA agreement are promptly delivered by our team, encompassing comprehensive and precise reports detailing:
- Reports cover service level metrics, support team efficiency, and productivity indicators.
- Root Cause Analysis Reports (Incidents)
- Security assessment summaries encompass audits, tests execution, and results recaps.
- Workload Reports: Actual vs Planned Comparison.
- App issues and associated threats.
- Enhanced Risk Management: Assessing Acceptable Risks.
For your convenience, we promptly adjust our support and maintenance workforce according to your requirements, streamlining the process with a simple addendum to the primary Service Level Agreement (SLA), avoiding cumbersome procedures.
