Business Challenge
The client relied heavily on paper reports, manual video uploads, and spreadsheet-based status tracking — creating bottlenecks and compliance risks. Additionally, coordination between field crews, engineers, and municipal authorities was fragmented. The client aimed to:
- Equip field inspectors with mobile tools for real-time data capture and GPS-based location tagging.
- Automate PACP, MACP, and LACP-compliant report generation
- Integrate with SCADA and GIS systems used by city infrastructure teams.
- Create a secure, cloud-based environment for inspection records, photos, and video evidence.
- Offer municipalities a dashboard to review inspection results, track maintenance tasks, and manage documentation across assets.
Solution
The inspection process used by the client involved a mix of physical forms, external cameras, and spreadsheets to document pipeline conditions. Data collected in the field often had to be re-entered manually by office staff to generate reports for municipal partners, which increased the chance of errors and slowed down the overall turnaround time.
To address this, we developed mobile applications for field teams that support structured data input, photo and video capture, and GPS-based location tagging. These apps allow inspectors to work both online and offline, syncing data automatically when connectivity is available.
The backend system was built to support PACP, MACP, and LACP classification standards, enabling standardized reporting across various types of pipeline infrastructure. Inspection data is stored centrally and can be accessed by internal teams and municipal authorities through a secure web interface.
We also implemented API-based connections with municipal GIS and SCADA systems to ensure that inspection records could be linked with existing infrastructure data. Scheduling features were added to help dispatch field crews and monitor inspection progress in real time.
Rather than replacing the client's internal workflows, the system was designed to support and extend their existing approach to pipeline inspections, with a focus on traceability, data accuracy, and compatibility with regulatory reporting formats.
Project Stages
- Requirements Analysis & Field Audit: Conducted shadowing sessions with inspectors and reviewed regulatory reporting standards.
- Design & Architecture: Defined mobile workflows, GIS integration needs, and inspection report logic.
- Development & Testing: Built inspection modules, reporting engine, and city-side dashboards with secure API integration.
- Deployment & Training: Rolled out to pilot municipalities, supported onboarding sessions for field teams.
Business Outcomes
- 80% faster inspection-to-report turnaround with automatic PACP/LACP formatting
- 95% reduction in manual report errors
- Real-time inspection sync and GPS tracking for over 20 field teams
- Seamless GIS data integration improved cross-department infrastructure planning
- Full compliance with regulatory standards through audit-ready, cloud-stored reports
Why It Worked
To build a mobile-first, regulation-compliant field service system, we used the following technologies:
- Kotlin / Swift: Developed native mobile apps for Android and iOS inspectors.
- Vue.js: Powered the responsive web portal for managers and municipal stakeholders.
- Python: Engineered backend logic for condition coding and PACP-compliant reporting.
- PostgreSQL: Centralized storage for asset records, inspections, and user data.
- REST & GraphQL APIs: Enabled real-time connections with GIS systems and SCADA platforms.
- OAuth 2.0: Ensured secure access and permission-based data segmentation.
These tools enabled the client to bridge the gap between field inspections and public infrastructure management — turning disconnected workflows into an integrated smart city solution.
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