Business Challenge
The client aimed to bring together fragmented restaurant tools — such as delivery integration, table reservations, loyalty programs, and staff management — into one unified SaaS product that could be offered to restaurants of different sizes. Their goals included:
- Allowing restaurants to manage in-house and third-party delivery through one system
- Supporting digital ordering (web, app, and in-store kiosks) with full kitchen and POS integration
- Giving restaurant owners better visibility into performance, staffing, and customer behavior
- Offering built-in loyalty, review collection, and CRM tools to help retain repeat customers
They also needed flexible subscription plans, mobile-first UX, and the ability to onboard new restaurants quickly.
Solution
The client approached us with the goal of developing a unified software solution to streamline daily restaurant operations. At the time, most of their partner restaurants relied on a fragmented set of tools — separate platforms for delivery, reservations, and loyalty programs — without a centralized system to manage all aspects of their business. Our objective was to build a comprehensive solution that could consolidate these functions within a single interface.
We began by structuring the system into modular components aligned with real-world restaurant workflows: order processing, kitchen operations, staff management (including in-house and delivery personnel), and customer relationship tracking. The administrative panel enables managers to update menus, define delivery zones, manage staff schedules, and monitor ongoing activities throughout the day. The kitchen interface is directly linked to incoming orders, allowing staff to track order progress and reduce miscommunication between front-of-house and kitchen teams.
For end users, we developed a mobile application that supports delivery and pickup ordering, table reservations, and loyalty point accumulation. The platform is integrated with major payment providers, including Stripe and Square, allowing restaurants to choose the solution that fits their operational needs. Most features were designed with multi-tenant support in mind, making the system adaptable for use in a SaaS model that can serve a wide range of restaurant businesses from a single codebase.
Project Stages
- Discovery & Product Mapping: Defined restaurant use cases, roles, and workflows
- Design: Created interfaces for managers, staff, and customers across devices
- Development: Built multi-module architecture covering operations, delivery, and loyalty
- Testing & Release: Piloted with a small group of restaurants before public launch
Business Outcomes
- Restaurants onboarded with full delivery, CRM, and POS workflows within 2–4 days
- Unified mobile experience for ordering, reservations, and loyalty under one brand
- Real-time kitchen updates reduced order processing time by up to 30%
- Seamless Stripe and Square integration enabled direct in-app payments and receipts
- Dashboard reports helped restaurant owners analyze peak hours, order types, and customer return rates
Technologies Used
- Symfony + MySQL: Core platform logic and data storage for restaurants, orders, and staff
- Vue.js: Web admin panel and customer-facing ordering experience
- Flutter: iOS and Android apps for end-users and on-site staff
- Node.js: Real-time services for kitchen screens, order queues, and notifications
- Stripe / Square APIs: Payment processing and POS integration
- REST & WebSocket APIs: Inter-module communication and third-party service integration
- AWS: Hosting, file storage, and infrastructure scaling
Need a Similar Solution?
Planning to launch your own SaaS platform in the food tech space or upgrade how restaurants run digital operations? We build scalable, full-stack restaurant systems tailored to your business logic. Let’s connect!
