Experience Enhanced Support with Sfinitor Managed Help Desk Solutions
Outsourcing managed IT help desk services offers comprehensive coverage for all user support activities. By partnering with a dependable vendor, businesses transfer their complete help desk operations – encompassing process development, team establishment, ongoing monitoring, and continual improvement to optimize help desk efficiency.
Boasting hundreds of skilled IT specialists, Sfinitor stands prepared to construct a reliable Help Desk system for unwavering support of your IT infrastructure, business applications, or software solutions.
- 5% Enhanced User Productivity Boost
- 40-70% fewer user errors
- High User Satisfaction (97%)
- 40% lower help desk costs achieved
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Explore Help Desk Services Offerings
Dedicated Help Desk Support Team
Seeking a dedicated third-party help desk team for seamless integration within your current IT infrastructure? Sfinitor offers a self-managed pool of proficient L1, L2, and L3 engineers at your service.
Fully managed help desk
Experts at Sfinitor streamline your entire help desk operation, building an exceptional IT support squad, swiftly addressing tech problems, and consistently enhancing help desk efficiency for optimal performance.
Managed IT Components
Sfinitor's comprehensive IT help desk services encompass a vast array of technology aspects.
- User-interaction solutions: apps, sites, web gateways
- Databases, warehouses, and lakes – key components of data storage
- Devices: Desktops, Laptops, Mobiles
- Operating Systems: Windows, macOS, Linux
- Cloud Offerings: IaaS, PaaS, SaaS
- Data Centers (on-site)
- CI/CD, dev/test infrastructure streamlines software development and testing processes
- Specializes in network & cybersecurity solutions: SIEM, IAM, firewalls, more
L1 support
Address fundamental application or IT infrastructure concerns such as creating/deleting user accounts, granting access permissions according to company policies, installing and configuring user applications.
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L2 support
Addressing intricate technical conundrums, routine infrastructure challenges, and requirements such as software and network configuration, email delivery troubleshooting, Multi-Factor Authentication (MFA) administration, and server infrastructure surveillance are key responsibilities within this role.
L3 support
Addressing application-related issues at a code level involves handling advanced infrastructure matters such as modifying code in response to app development, designing server architectures, implementing Continuous Integration/Continuous Deployment (CI/CD) pipelines, and desktop virtualization.
IT Help Desk Services Scope: Comprehensive Support Solutions
Monthly Fee + Ticket-based Charge for Additional Tickets
Awaiting collapsible script rebuild.
Best for: L1, L2.
Monthly subscription offers a set number of tickets priced uniformly. Additional tickets incur separate fees based on usage. Pricing varies with selected time coverage, quantity of tickets, and requested service level.
Hourly package
Awaiting collapsible script rebuild.
Best for: L3.
Subscription plans offer discounted hourly rates based on required support hours, with services paid upfront.
Combined package
Awaiting collapsible script rebuild.
Suitable for: Multi-tiered assistance.
Streamline help desk expenses by opting for a combined monthly plan for L1-L2 assistance, supplemented with an hourly fee structure for L3 support.
Fixed price
Awaiting collapsible script rebuild.
Suitable for: Consulting engagements with clear scopes, or ticket management system implementation.
Transparent pricing: We provide a total cost for all work tasks with clear delivery timelines, ensuring financial predictability for our clients.
Global Help Desk Services with Guaranteed Response Times
Languages our help desk team speaks:- English
- Spanish
- German
- French
- Polish
- Czech
- Turkish
- and more
Why Businesses Choose Sfinitor
Google Partner since 2010.
A quality-first approach based on a mature ISO 9001 quality management system.
Agile approach to achieve efficient results in projects with vague scope.
Recognized for reliability, trustworthiness, and excellence in delivering value.
Expertise in engineering, cloud migration, AWS environment.
Expertise in delivering strategic solutions across the Microsoft Cloud.
Success Stories
Explore how we've helped clients build impactful mobile apps tailored to their industry needs and business goals. Use the filters to browse our case studies by industry or region to find the most relevant projects.
Digital Management System for Housing Associations with Resident Mobile App & City Service Integration
A regional housing association managing multiple residential complexes and public housing units across several districts. The organization oversees property maintenance, rent collection, and tenant communication, while also coordinating with municipal services like waste management and inspections. Their community includes both long-term residents and short-term tenants, speaking several languages and requiring transparent communication and self-service tools.
Read more
Centralized Platform for Managing LCD Advertising Screens at Scale
A media company operating a nationwide network of digital advertising screens across malls, transport hubs, and retail chains. The client sells advertising space to businesses of all sizes and needed a way to manage screen content, advertiser requests, and campaign performance across hundreds of distributed LCD units.
Read more
Loyalty Mobile App with Omnichannel Experience for Spa & Resort Guests
A luxury spa resort chain that offers wellness, spa, and accommodation services and was looking to strengthen relationships with its customers and encourage repeat visits.
Read moreEfficient Help Desk Management Strategy
Help Desk Setup and Operation: A Guide - Our team details the typical procedures for establishing a help desk, adaptable to unique customer requirements. The processes include issue identification, resolution, tracking, and follow-up to ensure satisfactory outcomes.
Assessing help desk requirements (user categories, projected ticket volumes, system details) for effective support strategies.
Collaborative SLA Development with Customers.
Outlining the help desk process:
- Tiered Help Desk Support (L1, L2, L3)
- Team composition
- Standard operating procedures (SOPs)
- Communication channels
- Preferred Ticketing Platform Chosen
- Issue escalation process
Establishing communication lines and support tickets management.
Delivering help desk solutions adhering to SLA standards: addressing troubleshooting, escalation when necessary, and performing root cause analysis.
Compiling FAQs, user manuals, and helpful articles for seamless self-assistance.
Enhancing Help Desk performance via key metrics (First Response Time, Issue Resolution Rate, User Satisfaction Score) and steadily optimizing services for improved outcomes.
Ensuring optimal performance of IT infrastructure and apps through regular monitoring, upkeep, and both reactive and proactive support.
Trust Sfinitor for Efficient Help Desk Support
- Data accessed is securely managed by our ISO 27001-certified vendor
- ISO 9001 certifies a robust and mature quality management system
- Offers flexible billing alternatives: fixed cost, recurring monthly fees (based on allotted support tickets or hours), or blended solutions that combine both
- Offers expertise across multiple sectors, encompassing healthcare, retail, manufacturing, banking & finance, telecommunications, and others
Stay Ahead with Smart Tech Innovation
Leverage emerging technologies to streamline operations, boost performance, and future-proof your business. Partner with us to turn innovation into a competitive edge.
- Big data
- Artiticial intelligence
- Computer vision
- Internet of things
- Blockchain
- Mixed reality
Turn Big Data into Actionable Insight
Harness the power of scalable, secure solutions to collect, store, process, and analyze data with confidence. Make smarter decisions—faster.
