Comprehensive IT Management Solutions for Healthcare Industry
Effective IT infrastructure supervision & management
Awaiting collapsible script rebuild
- Monitoring, Alerting, & Troubleshooting Infrastructure
- Administration of user operations, such as patient portals, scheduling platforms, and telehealth applications
- Software configured for medical, administrative use; routine updates ensured
- Disaster recovery
- Adopts ITIL 4 guidelines and HIPAA compliance for streamlined infrastructure management
IT help desk
Awaiting collapsible script rebuild
Constantly operating, Sfinitor ensures compatibility with healthcare administrative systems such as appointments, while also catering to niche medical solutions. Key services encompass:
- Address user, infrastructure, and advanced support issues across three tiers (L1, L2, and L3)
- Identify and dissect underlying issue sources
- Maintain and create comprehensive knowledge base articles and user guides
Cloud management
Awaiting collapsible script rebuild
- Effective administration of AWS, Azure, Google, or hybrid cloud environments
- Rapid Cloud Infrastructure Deployment
- Ensuring seamless, HIPAA-compliant app and PHI transfers to the cloud, minimizing unforeseen business interruptions
- Cloud Monitoring & Optimization: Proactively Enhancing Efficiency
Streamlined App Services Delivered
Awaiting collapsible script rebuild
- 99.99% uptime guaranteed for administrative and medical software through proactive monitoring
- Ensuring compatibility across various systems and medical devices, maintaining security, and adhering to compliance regulations while making changes
- Accelerates app modernization & evolution through deployment of automated CI/CD pipelines
- Specializes in ensuring regulatory compliance for applications under HIPAA, HITECH, GDPR standards and securing apps within the SecOps framework
Managed security
Awaiting collapsible script rebuild
- Building and managing IT security infrastructure, configuring security tools (e.g., firewalls, SIEM, IPS/IDS, web filtering/SWG, DDoS protection solutions, email security systems, antivirus, endpoint protection systems)
- Security checks via audits, penetration tests. Ensuring system safety
- Conducted comprehensive vulnerability checks on networks, servers, databases, and apps
- Expedite threat detection and mitigation for unwavering security assurance
- Regularly plan and conduct infrastructure compliance assessments for effective program management
Why Businesses Choose Sfinitor
Google Partner since 2010.
A quality-first approach based on a mature ISO 9001 quality management system.
Agile approach to achieve efficient results in projects with vague scope.
Recognized for reliability, trustworthiness, and excellence in delivering value.
Expertise in engineering, cloud migration, AWS environment.
Expertise in delivering strategic solutions across the Microsoft Cloud.
Cost Models for Scalable ITSM in Healthcare
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Time & Material
Monthly billing based on reported hours/efforts for the specified timeframe.
Suitable for: progressing app/IT infrastructure development (applying significant updates or introducing novel features).
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3 Comprehensive Health IT Managed Service Plans for Complete Coverage
Basic plan
Operation & optimization
Comprehensive IT Infrastructure Management: Our team diligently monitors and maintains your system, addressing user, admin, and infrastructure concerns at levels 1-2.
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Success Stories
Explore how we've helped clients build impactful mobile apps tailored to their industry needs and business goals. Use the filters to browse our case studies by industry or region to find the most relevant projects.
National Air Traffic Controllers Association Informational Portal / Knowledge Hub with Membership & Association Management Toolkit
A national organization representing air traffic controllers and aviation safety professionals. The association operates as both a labor union and a professional community, with thousands of members across different facilities. Its responsibilities include contract negotiation, policy advocacy, internal communications, training support, and membership services.
Read more
Immigration Lawyer Mobile App with Secure Client Portal & Community Network
An immigration law firm working with individuals and families across North America and Europe. The team provides legal assistance for visa applications, asylum cases, work permits, and family reunification. In addition to 1:1 legal consultations, the firm has long supported immigrant communities through education and peer initiatives.
Read more
On-Demand Service Marketplace for Location-Based Provider Matching
A European startup launching a location-based platform for connecting individuals with local professionals — from handymen and electricians to cleaners and personal trainers. The goal was to allow customers to quickly find nearby service providers, compare availability, and book appointments directly through a map-based interface.
Read moreStay Ahead with Smart Tech Innovation
Leverage emerging technologies to streamline operations, boost performance, and future-proof your business. Partner with us to turn innovation into a competitive edge.
- Big data
- Artiticial intelligence
- Computer vision
- Internet of things
- Blockchain
- Mixed reality
Turn Big Data into Actionable Insight
Harness the power of scalable, secure solutions to collect, store, process, and analyze data with confidence. Make smarter decisions—faster.
Big data
Managed Healthcare Services Deliverables
Deliverables are tailored based on service scope, encompassed infrastructure components, cooperation model, and additional factors. Yet, our unwavering commitment to service quality and transparency remains consistent. To ensure thorough reporting and documentation, we consistently provide the following: 1. Comprehensive Reports 2. Detailed Documentation 3. Transparent Updates Throughout Project Lifecycle- Service Level Reporting (Regular)
- Compliance reports.
- Reports on quarterly app and infra performance, security, capacity, troubleshooting, patches applied, and backup status.
- Health Reports: Insights for Enhancing System Performance via Regular Checks.
- Security audits delivering actionable improvements for robust infrastructure protection.
- Root Cause Analysis Reports (Incidents)
- SOP documentation.
- Proposed guidelines encompass change management and regulatory compliance, aiming to enhance adherence to established standards and rules.
- Infrastructure redesign for compliance shifts (such as migrating to a HIPAA-compatible cloud system).
- Knowledge base: Articles, FAQs, User Guides.
Gains from Sfinitor's Healthcare Managed Services
Expect streamlined operations, resolution of user frustrations, and compliance assurance, alongside reduced IT infrastructure maintenance costs with Sfinitor's expertise.Trustworthy, Compliant IT Solutions
- Reduce app and infrastructure failures by up to 3 times with proactive monitoring, optimized infrastructure setup, and robust system stabilization.
- Highly reliable application performance: 99.99%.
- Achieved unwavering compliance with all regulations through diligent management of IT infrastructure, continuous proactive security surveillance, and strict adherence to the advanced Prevent-Detect-Respond security framework.
Satisfied users
- 90% user satisfaction achieved via swift problem resolution and enhanced healthcare system/app stability.
- 70% reduction in support requests and user errors achieved through user-friendly guides and comprehensive FAQs, effectively increasing users' understanding of the IT infrastructure.
- Gain up to a 5% boost in workforce efficiency through fewer problems and swift ticket resolution.
Reduced IT costs
- 40% reduction in IT support expenses achieved through optimal resource allocation, streamlined ITSM practices, realistic process automation, and enhanced efficiency measures.
- Reduce cloud expenses up to 20% through effective optimization of cloud consumption.
- Vendor Flexibility: Collaborative Approach Taken. Willingly sharing IT responsibilities between us and external vendors, or your in-house IT teams. Thorough documentation of ITSM activities for seamless knowledge transfer to any team when required.
Health IT Infrastructure Components We Service
Healthcare-focused Managed IT Services ensure the stability, security, and compliance of IT infrastructures and software for medical organizations. Data reveals potential cost savings between 25-45%, concurrently boosting operational efficiency by 45-65%.- Networks.
- Data Centers (On-site Infrastructure)
- Data organization (databases, data warehouses, data lakes) for efficient handling & analysis.
- Services: IaaS, PaaS, SaaS - Cloud Solutions.
- CI/CD, dev & test infra for swift app development.
- Efficient messaging & data transfer solutions.
- Essential cybersecurity solutions: SIEM, IAM, firewalls.
- Medical applications and their integrations (EHR, HIS, practice management, telemedicine apps, patient apps and portals, hospital apps, biosensor cloud applications, physician portals, digital workplaces, and more).
- Devices: Desktops, tablets, mobiles.
- Medical Infrastructure for Devices.
- Smart wearables and fixed medical devices comprise IoT devices.
Trust Sfinitor for Exceptional Healthcare Managed Services
- Veteran of IT services, specialized in healthcare
- Vast experience in ITIL-aligned IT service management
- Extensive knowledge in compliance with HIPAA/GDPR regulations, healthcare data exchange using HL7, ICD-10, CPT, and XDS/XDS-I standards, and product registration (FDA/CE)
- Ready to execute a HIPAA Business Associate contract
- Expertise in security, compliance, and medical consultation available
- Partners: AWS, Microsoft, Oracle. Collaborations established
- ISO 13485-certified quality management system for medical devices and Software as a Medical Device (SaMD)
- Certified ISO 27001 info security system, relying on refined procedures, cutting-edge tech, and proficient professionals
- ISO 9001-certified quality management system demonstrated
FAQ
At Sfinitor, our expertise lies in practical application of healthcare compliance regulations including HIPAA, HITECH, GDPR, FDA, PCI DSS, among others. Bolstered by ISO 27001 certification, we operate a robust Information Security Management System. This ensures the protection of your confidential data.
We are prepared to sign a Business Associate Agreement for services involving Protected Health Information (PHI). This legal commitment ensures the protection of sensitive patient data throughout our partnership.
Transparent managed IT services are secured through comprehensive Service Level Agreements (SLAs), detailing service scope, frequency, terms, and key performance indicators (KPIs). This ensures consistent cost prediction.
Recognizing the dynamic nature of healthcare organizations' business and IT requirements, we are adaptable in modifying contract terms and adjusting our team size accordingly to match your evolving needs. Should additional services such as security testing, compliance consulting, or software development fall outside our initial Service Level Agreement (SLA), a separate contract will be prepared to maintain transparency and ease of control over associated costs.
