Business Challenge
The client was managing transportation, delivery updates, and customer communication through disconnected tools — a combination of spreadsheets, phone calls, and paper-based consignment notes. This resulted in:
- Frequent delays due to lack of visibility across operations
- Inaccurate delivery tracking and late ETAs
- Manual handling of waybills and order documentation
- Limited integration with warehouse and ERP systems
- Difficulty scaling operations without adding manual overhead
They needed a unified platform to automate and centralize dispatching, driver routing, customer tracking, and proof of delivery workflows — all while supporting integration with other logistics and supply chain tools.
Solution
The client operates a hybrid transportation network comprising both in-house vehicles and third-party carriers, with routes that change daily based on regional demand and order volume. Prior to the project, most operational activities were handled manually — dispatchers assigned routes by phone, drivers completed paper-based consignment notes, truck locations were tracked through calls, and customer inquiries were managed via the call center.
To streamline these processes, we developed a suite of integrated tools tailored to their logistics workflows. Drivers now receive route assignments through a mobile application, allowing them to update delivery statuses, submit proof of delivery (including photos or signatures), and report delays directly within the app. Real-time GPS tracking was introduced to reduce reliance on dispatcher check-ins and to provide accurate ETAs on both internal dashboards and customer interfaces.
On the customer side, the system enables users to place and monitor orders, track shipments in real time, and receive automated status updates—reducing the need for support calls. Internally, dispatchers can view vehicle availability, assign shipments, and oversee progress via a centralized control panel. The system also digitizes consignment notes, ensuring secure and accessible documentation for drivers, customers, and operations staff throughout the delivery lifecycle.
The solution was built around the client’s existing decision-making processes, replacing fragmented, paper-heavy steps with intuitive digital tools—without requiring a complete overhaul of their familiar workflows.
Key components include:
- 📱 Driver Mobile App for route assignments, delivery status updates, and proof of delivery (POD)
- 🛰️ Real-Time Truck Tracking via GPS integration for live location monitoring and ETA updates
- 📦 Customer Web & Mobile App for placing orders, tracking shipments, and receiving notifications
- 📄 Consignment Note Management System for generating, storing, and verifying digital waybills (CMR)
- 📊 Admin Dashboard with role-based access, analytics, and operational controls
- 🔄 Integration-ready architecture for ERP, WMS, and 3rd-party logistics platforms
Project Stages
- Discovery & Specification: Mapped out each operational role, flow of goods, and internal pain points
- Design & Prototyping: Built role-specific interfaces and mobile-first experiences for drivers and customers
- Development: Created modular components for order management, tracking, POD handling, and dashboard tools
- Testing & Rollout: Piloted the system across a limited fleet, then rolled out across regional hubs in phases
Business Outcomes
- 100% of consignment notes now digitized and verifiable
- 75% reduction in customer service calls, replaced by live tracking in the app
- 25% improvement in on-time deliveries through live ETA updates and rerouting
- Full fleet visibility with GPS tracking integrated into the dispatcher dashboard
- Successful integration with the client’s WMS and external ERP system
Technologies Used
- Vue.js: Admin dashboard and web app interface for dispatchers and customers
- Flutter: Driver app and customer mobile app with shared cross-platform codebase
- Node.js + MongoDB & PostgreSQL: Backend handling user sessions, order logic, and tracking data
- WebSockets: Real-time communication for location updates and POD status
- Google Maps API: Live tracking, route display, and ETA calculations
- REST / GraphQL APIs: For third-party system integration (ERP, WMS, 3PL)
Need a Similar Solution?
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