Business Challenge
The client’s internal processes were distributed across several legacy systems, resulting in siloed operations, duplicate data entry, and delayed inter-department coordination. They wanted to:
- Centralize client, transaction, and document data across departments
- Introduce workflow automation across core functions such as onboarding, credit review, compliance, and customer support
- Ensure secure integration with the bank’s core system while maintaining compliance with KYC and AML standards
- Support unified back-office operations across digital channels (mobile, online banking) and physical branches
- Maintain auditability, permissions, and version control across sensitive banking workflows
Solution
The client engaged us to enhance internal operations across several departments, including client onboarding, compliance, document processing, and support workflows. Previously, these processes were fragmented across multiple systems, often requiring manual coordination and status updates between teams. Our objective was to unify these workflows into a cohesive platform that would complement — rather than replace — the bank’s existing core infrastructure.
We started by identifying frequently recurring tasks such as KYC verification, document approval flows, and conditional task routing. Using BPMN modeling, we structured these operations into streamlined, automated workflows. The resulting system enables teams to perform their daily activities within a unified environment, where each action is logged, and repetitive steps are executed automatically. For example, a single onboarding journey might begin at a branch location, continue via the client portal, and involve legal review — all handled within one end-to-end process.
To support these operations, the solution includes:
- Modular Back-Office Banking Suite
- Banking CRM, ERP, and EDMS integration
- API connectivity with the bank’s core systems
- Omnichannel workflow automation supporting web, mobile, and branch operations
The platform integrates securely with the bank’s infrastructure, ensuring that relevant customer and transactional data flows seamlessly across departments. Document uploads are automatically indexed and archived through the connected EDMS. Role-based access ensures each team sees only the data relevant to their tasks, and staff actions — such as approvals, reviews, or escalations — are reflected in real time across shared task queues.
The result is a robust, workflow-driven system that standardizes internal banking processes while preserving compatibility with the bank’s existing tools and infrastructure.
Project Stages
- Discovery & Modeling: Identified internal workflows and mapped process logic (BPMN)
- Module Design: Designed CRM, ERP-lite, and EDMS layers aligned with department-level responsibilities
- Development & Integration: Built microservices, connected APIs, and implemented workflow engine
- Testing & Rollout: Rolled out gradually across departments with user feedback and workflow tuning
Business Outcomes
- Unified back-office environment across 6 internal departments
- Reduction in manual handoffs by ~40% due to cross-department workflow automation
- 100% internal tasks now follow defined BPMN processes with audit tracking
- Seamless and secure API communication with existing core banking system
- Improved visibility into customer onboarding and compliance status in real time
Technologies Used
- Java / Camunda BPMN: Process logic, orchestration, and workflow modeling
- Vue.js: Internal admin interfaces and department dashboards
- PostgreSQL: Centralized relational storage for customer, document, and workflow data
- RESTful APIs / OAuth 2.0 / JWT: Secure service communication and authentication
- RabbitMQ: Async communication for long-running or delayed tasks
- Docker / Kubernetes: Deployment and orchestration of modular services
- Agile / Scrum, GitLab CI/CD: Project delivery, environment automation, and continuous deployment
- Compliance: AML & KYC integration for internal review and client approval
Need a Similar Solution?
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