Business Challenge
The startup faced a common dilemma: how to balance user experience, privacy compliance, and operational efficiency in a medical context. They needed a solution that would:
- Deliver high-quality video consultations across devices and networks
- Ensure secure communication and storage of personal health data
- Handle appointment scheduling with timezone and availability logic
- Allow seamless communication between doctors and patients, including follow-ups
- Enable billing, reporting, and performance tracking through a centralized interface
- Comply with HIPAA, GDPR, and national data protection laws
The client also planned to expand into new language markets and sought built-in localization from the start.
Solution
The client came to us with a clear goal: to launch a mobile-first platform that allows patients to connect with doctors from their smartphones, without needing to visit a clinic. They had already mapped out a user flow typical for general consultations — from booking an appointment to attending a video call and accessing follow-up documents.
Our role was to translate these workflows into a technical system that could support real-time interactions while meeting strict healthcare data protection standards.
We began by building native iOS and Android apps to ensure stable video performance and seamless navigation. We integrated a video infrastructure that works reliably even on variable mobile networks, and added appointment scheduling, messaging, and secure access to medical records. The system also needed to support multilingual markets and comply with HIPAA and GDPR, which guided how we designed authentication, encryption, and data handling.
Here’s what we implemented:
📱 Native Mobile Apps
Optimized, platform-specific apps deliver fluid UI and high-performance video streaming.
🎥 HD Video Consultations
Low-latency, high-definition video servers for NAT traversal and resilient connectivity.
🧠 Real-Time WebSocket Communication
Instant signaling and call management through Node.js and WebSockets infrastructure.
📅 Appointment Booking & Calendar Sync
Intuitive scheduler with reminders, cancellations, and time zone support.
💬 In-App Messaging & File Sharing
Secure doctor-patient chat, including attachments like lab reports and prescriptions.
🔐 HIPAA & GDPR-Compliant Architecture
End-to-end encryption and privacy-first design.
📁 Medical History & Health Records Management
Personalized dashboards and access to past consultations, prescriptions, and documents.
🌐 Multi-language Support & Accessibility
Fully localized UI/UX for international markets.
Technologies Used
- Swift & Kotlin: Native apps for high performance and secure device-level access
- Kurento + TURN/STUN: Media server configuration for stable, high-quality video
- Node.js & WebSockets: Real-time signaling for call events and messaging
- PHP, PostgreSQL: Backend logic, data processing, and secure storage
- OAuth2, TLS: Secure authentication and encrypted communication
- RESTful API: For integration with future billing and pharmacy systems
Need a Similar Solution?
Whether you’re building a virtual care platform, second opinion service, or specialty consultation app — we can help you launch secure, high-performance telehealth solutions.
Let’s connect!
