Business Challenge
The company previously relied on a mix of printed manuals, in-person training sessions, and disconnected internal tools to onboard and educate employees. This created several issues:
- Inconsistent training delivery across hotel and restaurant branches
- No unified certification tracking system
- High onboarding time for seasonal and rotating staff
- Limited insights into learning progress and completion rates
- Lack of mobile access for on-site personnel
The client needed a digital training platform that could adapt to their operational structure and make learning accessible across roles and regions.
Solution
The hospitality group needed to unify training efforts across multiple brands and regions. Each team — housekeeping, reception, kitchen staff, etc. — followed different procedures and required different training materials, often maintained in separate formats and systems. Our task was to create a system that could centralize all learning materials, organize them by role, and ensure that training progress was easy to track at both local and corporate levels.
The platform was designed to accommodate both static content (e.g., manuals and policies) and interactive modules (e.g., quizzes, scenario-based training). HR managers can assign courses based on location, department, or job function, and view completion reports across properties. Certificates are issued automatically, and the system reminds staff when it's time to renew role-specific credentials (e.g., food safety).
One of the early requirements was offline access and mobile compatibility, since many employees didn’t have regular access to computers. We focused on simplifying the interface and prioritizing mobile responsiveness. In some regions, Wi-Fi was unreliable, so we also enabled downloadable materials and offline progress saving.
The content management part of the system allows local HR teams to update training materials or upload new modules without relying on IT support. Most course updates are now handled by non-technical staff. The system is also integrated with the client’s internal HR database to sync user roles and track employment status.
Project Stages
- Content Mapping & Role Alignment: Defined learning needs by department and role
- Platform Architecture & UX: Designed separate flows for learners, trainers, and admins
- Development & Integration: Implemented content engine, course builder, and certification tools
- Testing & Rollout: Launched across pilot locations, followed by phased regional expansion
Business Outcomes
- 70% faster onboarding time for seasonal staff
- 100% of compliance training now tracked and verified in the system
- 5,000+ certificates issued and stored in the first six months
- Managers now receive automated reports on training progress by location
- Higher training completion rates due to mobile access and localization
Why It Worked
To build a scalable and role-adapted learning platform, we used:
- Symfony / Drupal: For flexible backend and admin tools
- MySQL: To manage user roles, progress data, and certification records
- RESTful APIs: For integration with HR systems and internal dashboards
- Elasticsearch: To enable fast filtering and search across multi-language content
- HTML, CSS, JS: For custom frontends across desktop and mobile
Need a Similar Solution?
Whether you're scaling staff training across regions or need a certification system tailored to your operational roles — we help build practical, business-focused LMS solutions for hospitality and beyond. Let’s talk!
